NewSky eSIM | Travel internet in minutes

This is a courtesy translation. In case of any discrepancy, the original Japanese version (適正利用ポリシー) shall prevail.

NewSky eSIM
Last updated: October 19, 2026

Article 1 (Purpose)

This Acceptable Use Policy (the "Policy") sets out the basic rules that allow customers to use the NewSky eSIM services provided by Megasystem Co., Ltd. (the "Company") safely and appropriately.

This Policy applies to the Company's website, eSIM mobile data service and related services, and aims to provide all customers with a fair and stable network environment.

This Policy applies together with the Company's Terms of Use and related policies.

Article 2 (Appropriate use of the service)

Customers may use the service in accordance with the terms of the eSIM data plan they purchased and in compliance with applicable laws.

Normal use includes activities such as:

Browsing websites and searching the internet
Using e-mail, social media and messaging apps
Using maps, navigation and travel apps
Using video, music and other streaming services
Online meetings, remote work and business communications
Other general internet use consistent with the law and the contract

Connection quality and available features may vary depending on the plan, the area of use, the carrier and network conditions.

Article 3 (Prohibited conduct)

When using the service, customers must not:

Violate the laws of Japan or of the country/region where the service is used
Engage in fraud, unauthorized access, phishing, impersonation or other illicit acts
Distribute viruses, malware or other harmful programs
Send bulk unsolicited e-mail, spam or similar messages
Place excessive load on networks or servers in a way that disrupts their normal operation
Interfere with the communications or service use of other customers or third parties
Infringe the intellectual property, privacy or other rights of the Company or third parties
Commercially resell the eSIM or data service to third parties without the Company's permission
Improperly copy, alter or manipulate eSIM credentials, settings or the communication service
Use fraudulent payment methods, create fictitious accounts or abuse campaigns and discounts
Engage in any other conduct that seriously disrupts the operation of the services of the Company or its partner carriers

Article 4 (Fair Usage Policy – FUP)

To provide a comfortable and stable connection for everyone, the NewSky eSIM data service may be subject to the Fair Usage Policy (FUP) set by our partner carriers.

In particular, on unlimited data plans, even where no fixed data cap applies, speeds may be temporarily reduced under certain conditions to maintain fairness and network stability.

Speed reductions may occur, for example, when:

A large amount of data is used within a short period
Heavy, continuous usage takes place over long periods
A large amount of data is consumed through tethering or similar features
The local carrier's network is congested

The conditions, duration and method of restoring normal speed vary depending on each plan and the local carrier's operating policies.

Even when speeds are reduced, customers can, as a rule, continue to use the service throughout the plan's validity period, except in cases of network failure, legal requirements, serious misuse or other unavoidable circumstances.

Article 5 (Tethering and hotspot use)

Sharing the internet connection via tethering or mobile hotspot may be used in accordance with the terms of the purchased plan and of the partner carrier.

Tethering availability and conditions may vary by plan.

In addition, speeds may be temporarily reduced when large amounts of data are used.

Article 6 (Connection quality and network limitations)

The service uses mobile networks provided by partner carriers in each country and region.

As a result, speed, connection quality and service availability may vary due to factors such as:

The country/region and coverage area
The usage environment, such as inside buildings, underground or in mountainous areas
Network congestion
Device specifications and supported frequency bands
Network management by the local carrier
Maintenance, equipment failures or disasters

The Company strives to provide a stable service but does not guarantee constant speed or connection quality at all times.

Article 7 (Account and eSIM information management)

Customers are responsible for properly safeguarding their account information, password, eSIM installation details and other credentials.

To prevent misuse by third parties, please do not share your credentials.

If you suspect any unauthorized use, please contact our support team immediately.

Article 8 (Restriction and suspension of service)

If a serious violation of this Policy, misuse, significant network overload or any other conduct that compromises the security of the service is identified, the Company may take the following measures to the extent necessary and reasonable:

Notice or warning to the customer
Restriction of speed or of certain features
Temporary suspension of the service
Termination of the service agreement in the event of a serious violation or continued misuse

Except where urgent action is required, the Company will notify the customer in advance whenever possible.

Restriction or suspension measures will be applied taking into account the nature, impact and necessity of the response to the violation.

Cancellations and refunds are handled in accordance with the Company's Refund Policy and applicable laws.

Article 9 (Privacy and personal data protection)

The Company places great importance on protecting customers' privacy and personal data.

The collection, use, storage and sharing of personal data are handled appropriately in accordance with our Privacy Policy.

This Policy does not grant the Company the right to monitor the content of customers' communications without limitation.

Only where necessary to address misuse, operate the communication service or comply with legal requirements will the Company take the appropriate measures, within the scope of applicable laws and the rules on the secrecy of communications.

Privacy Policy
https://newskyesim.com/en/privacidade

Article 10 (Partner carrier terms)

The service is provided over the networks of domestic and international carriers and service partners.

Customers must comply with the laws applicable in the area of use and with the terms of use of each carrier.

Reasonable network management and traffic restrictions by partner carriers may apply.

Article 11 (Changes to this Policy)

The Company may amend this Policy in the event of changes in legislation, in the service, in the terms of partner carriers or for other reasonable needs.

Material changes, together with their content and effective date, will be announced on the Company's website or by other appropriate means.

Where the law requires notice to or consent from customers, the Company will follow the required procedures.

Article 12 (Contact)

For questions about this Policy or the use of NewSky eSIM, please contact:

Operating company: Megasystem Co., Ltd. (有限会社メガシステム)
Service name: NewSky eSIM
Address: 〒163-1030 Shinjuku Park Tower N30F, 3-7-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo, Japan
Phone: +81 3-4550-1426
Business hours: Weekdays 10:00–17:00 (Japan Standard Time; closed on weekends and public holidays)
Official website: https://newskyesim.com

This Policy applies together with the NewSky eSIM Terms of Use, Refund Policy and Privacy Policy.

Refund Policy:
https://newskyesim.com/en/reembolso

Acceptable Use Policy (AUP)